Refund policy

Return & Exchanges
Exchange, Return and Refund Policy
● Making a purchase indicates that you have acknowledged, understood, and agree to adhere
to the following terms and conditions.
● We are committed to make your shopping experience as fuss-free and enjoyable as much as
possible! Please read through the following terms & conditions prior to making a purchase.
● We offer seamless exchanges and returns in case you don’t like the product. A return
request must be made by call/ Whatsapp on +91 9814012233 within 5 DAYS of
DELIVERY of the order. The customer will be issued a replacement / refund/ store
credit as per preference once the returned goods are received and verified at the
Tulah Jewels warehouse. For prepaid orders, the refund would be in the source of
payment and for COD orders, it would ONLY be in the bank account of the individual
whose name is there in the billing details. Kindly note that only the amount of product
is eligible for refund. Other fees like gift wrap charges, shipping charges, cash on
delivery charges, custom duty etc are non refundable.
● The units have been photographed under lights and the actual product may differ slightly
when seen under normal lights, though we maintain the originality in the photographs to
utmost extent.
● We generally deliver all our products within 6-8 business days of placing the order. The
dispatch time goes higher in cases where the customization is required by the customer or
the product is to be made on order. Such cases will be intimated to the customer in advance.
Cancellations
If unfortunately you have to cancel an order, please do so within 6 hours of placing the order by
contacting us at tulahjewels@gmail.com. We appreciate if you inform us as soon as possible in case
you do not want an order, so that we do not dispatch the order and save on the courier cost and the
effort.
● If you cancel your order before your product has been dispatched, we will credit the full
amount (in case of pre-paid order) in the original mode of payment.
● If you cancel your order after your product has been dispatched, we will refund the amount
minus shipping charges( in case of pre-paid order) for both Forward and RTO. Also, the
charges will be refunded in original payment mode once we have received the product.
The customer agrees not to dispute the decision made by Tulah Jewels and accept Tulah Jewels
decision regarding the cancellation.
REFUND
Note : In case you have received a damaged product or wrong product, please intimate to Tulah
Jewels within 3 days of receiving the order.
Please email us at tulahjewels@gmail.com or Whatsapp at +91 9814012233. PLEASE DO NOT
FORGET TO MENTION YOUR ORDER ID.
● Taxes and duties are included in the price of the product listed on the Website, for deliveries
in India.
● For deliveries outside India, customs duties and local taxes, if applicable, have to be paid by
customers to our shipping partner at the time of shipment delivery. The amount of duties and
taxes depend on the policies of your destination country.
Address: 98, Chhoti Baradari Part-1, Jalandhar, Punjab, 144001